[?] A summary of the violations found during the inspection are listed below.

3717-1-02.4(B)(15) / PIC: Demonstration of Knowledge - Explaining the responsibilities, rights and authorities assigned by the food code
Critical PIC unable to demonstrate knowledge of responsibilities, rights, and authorities. PIC AUTHORITY IS GOVERN BY THE DISTRICT MANAGER (DM).

3717-1-03.6(A) / Discarding/reconditioning unsafe, adulterated, or not honestly presented food
Critical Unsafe food not discarded or properly reconditioned.

3717-1-06.4(K) / Controlling pests.
Critical Presence of live insects, rodents, and other pests. OBSERVED: FOOD ITEMS WITH MICE DROPPING THROUGHOUT STORE. OTHER AREAS CONTAINED DROPPINGS AS WELL. CORRECTIVE ACTION: DISCARD ALL COMPROMISED ITEMS THROUGHOUT STORE. INCREASE PEST CONTROL.

3717-1-03 / Food - safe, unadulterated, and honestly presented
Food was unsafe, adulterated, or not honestly presented. OBSERVED: PACKAGED FOOD IS UNSAFE AND UNSANITARY DUE TO MICE FEEDINGS, ACCUMULATED FILTH OF WASTE MATERIAL (DROPPINGS). CORRECTIVE ACTION: DISCARD ALL COMPROMISED ITEMS FROM SHELVES. INCREASE PEST CONTROL.

3717-1-03.1(L) / Package integrity - specifications for receiving
Food package(s) in poor condition. OBSERVED: PACKAGE FOOD IN DISPLAY AREA COMPROMISED BY RODENT FEEDING. CORRECTIVE ACTION: DISCARD ALL COMPROMISED ITEMS FROM THE SHELVES. WORK WITH AN EXTERMINATOR AND CREATE AN EFFECTIVE PEST CONTROL PROGRAM.

3717-1-03.2(Q) / Food storage - preventing contamination from the premises.
Improper storage of food items. OBSERVED: FOOD BEING STORED ON SHELVES WHERE THERE IS AN ACCUMULATION OF MICE DROPPINGS.

3717-1-04.5(A)(3) / Cleanliness of nonfood-contact surfaces of equipment.
Non-food contact surfaces of equipment are unclean. OBSERVED: MICE DROPPINGS THROUGHOUT THE FACILITY, FEEDING ON FOOD PACKAGES, CARDBOARD BOXES, LABELS ON CANS OF FOOD, AND URINE ON TOP OF CAN GOODS.

3717-1-06.4(B) / Cleaning - frequency and restrictions.
Facility not maintained clean. OBSERVED: RODENT DROPPINGS ARE IN THE SAME AREAS AS BEFORE.


Inspection Information


Facility Type: Commercial RFE < 25000 sq. ft.

[?] Inspection Type: Complaint

Inspection Date: 31-October-2018


Comments
COMPLAINT FOR MICE ISSUED 10/19/18, ASSIGNED TO ME 10/25/18. PIC WAS THE ONLY EMPLOYEE IN THE STORE. TO ASSIST WITH THE INSPECTION - SHE TEXT HER DISTRICT MANAGER (DM) - SHE CLOSED THE STORE, AND WE PROCEEDED TO WALK THROUGH THE ENTIRE FACILITY. EMPLOYEES WERE COMING IN AND WIPING MICE DROPPING OFF THE SHELVES BEFORE OPENING THE STORE. MISREPRESENTING THE PRODUCTS TO THE PUBLIC. I EXPLAINED TO HER THAT COMPROMISED ITEMS SHOULD BE DISCARDED AND TO DISCONTINUE DELIVERIES UNTIL THE INFESTATION HAD BEEN ADDRESSED. WE PROCEEDED TO INVENTORY SHELVES WHERE ITEMS WERE RENDERED UNSANITARY AND UNFIT FOR THE PUBLIC, DUE TO MICE DESTRUCTION AND WASTE. PIC STATED SHE WOULD NEED TO NOTIFY HER DM. I TOLD HER SHE WOULD NEED TO POST SIGNS, SO CUSTOMERS WOULD NOT PURCHASE THE UNSANITARY FOOD ITEMS AND MAKE SURE NOT TO SALE ANY. 10/26/18 ISSUED VIOLATION NOTICES TO THE CORPORATE OFFICE AND TO THE STORE. THE PIC SIGNED THE NOTICE I LEFT WITH HER AT THE STORE. SHE INFORMED ME THAT SHE TOOK A PHOTO OF IT AND SENT IT TO HER DM. THE VOLUNTARY DESTRUCTION FORMS WERE COMPLETED AND SIGNED 10/31/18, AFTER THEY FIGURED OUT HOW TO MAKE A COPY OF THEIR DAMAGED/WASTE LIST. PHONE NUMBERS ARE AS FOLLOWS: AREA OPERATION MGR - KEVIN JERORE - 248-752-9048. STORE MGR - CHRISTY MASON - 216-801-0923. PROPERTY MGR KATHY STIOKIS - 800-888-5663. OWNER STEVE MILLER 216-906-0092. LEFT MESSAGES 10-26-18. 11/1/18 TALK TO KEVIN JERORE, SET A MEETING FOR 11/2/18 AT 8am.


Inspection Outcome: