3717-1-02.4(C)(14) / PIC: duties - ensure employees are properly trained in food safety, including food allergy awareness.
Critical Corrected During Inspection Person in charge did not ensure their employees are properly trained in food safety. Observed employee using the grill press equipment in need of additional training. PIC demonstrated proper use of grill press equipment.
Facility Type: Commercial FSO < 25000 sq. ft.
[?] Inspection Type: Complaint
Inspection Date: 06-January-2021
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| Complaint on 06-Jan-2021 : An inspection was conducted in regards to a complaint. Per complainant: On 1-5-2021 - They gave me a cooked on the outside but uncooked on the inside quarter pounder, 2 actually and when I called back they wouldn’t replace it, but that isn’t the point it’s raw and that’s revolting. They said it’s supposed to be a little pink, then I said no it’s all blood red and he said have a nice night and hangup. Complaint findings: Observed a quarter pounder cooked to the correct temperature. Observed employee stationed at the grill press equipment using incorrect settings for products. The PIC showed the setting for quarter pounder and additional settings for other products. From the demonstration, it appears that any setting but the quarter pounder setting would crush the burger and not be able to be served. A temperature log was being kept and every quarter pounder was being logged. Observed thermometer to be properly calibrated and accurate. Observed teflon paper and grill surface cleaned and discussed cleaning procedures with PIC and were acceptable. Per discussion with PIC, there was another notice from a customer regarding the inside of the burger being red/pink in the morning/afternoon. The facility is currently using a digital thermometer and manually logging temperatures in a log book. Previously the facility has a bluetooth thermometer that would automatically log temperatures in there record system. Ensure employees are trained on using a thermometer to take internal temperatures of the products. Please provide a refresher training for employees working the grill press timer equipment. Ensure all employees are wearing a face covering correctly while working. A follow-up will occur during the standard inspection. |